Remote Geospatial Customer Support Specialist

Propeller; Polska; Hybrid; PLN 42,000 - 75,000; Full time

Benefits offered by this job

HMO gold medical insurance

Paid vacation and sick leave

Paid parental leave

Annual professional development budget

Mentorship program

WFH equipment provided

Monthly WFH allowance

Employee share options

Job summary

Propeller is seeking a Customer Service Specialist to join our growing team. You’ll be the first point of contact for customers reaching out via chat or email, solving issues or routing them to the right teams.

The role emphasizes fast response, high professionalism, and a superior customer experience across geospatial hardware and software. You’ll work remotely in a fast-paced, web-connected environment and support customers in over 100 countries, contributing to our continuous improvements in

Qualifications

• 1+ years in a customer service or technical support role.
• Strong English written and spoken communication.
• Ability to triage issues and collaborate with teammates.
• Proactive problem solving and meticulous follow-up.

Responsibilities

• Deliver high-impact, timely support for Tier 1 inquiries via chat and email.
• Triages chats and emails, escalating when needed and documenting interactions.
• Facilitate proactive communication between customers and internal teams.
• Handle tasks such as stockpile verification and dataset refiltering for efficiency.
• Contribute to process improvements to elevate support capabilities.

Skills

Customer service experience

English communication

Problem solving

Time management

Attention to detail

Team player

Independent worker

Job description

Propeller is seeking a Customer Service Specialist to join our growing team. You’ll be the first point of contact for customers reaching out via chat or email, solving issues or routing them to the right teams.

The role emphasizes fast response, high professionalism, and a superior customer experience across geospatial hardware and software. You’ll work remotely in a fast-paced, web-connected environment and support customers in over 100 countries, contributing to our continuous improvements in