Remote GenAI Strategy & Agentic Service Consultant

Accenture PLC; Kraków; Hybrid; PLN 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Private medical care

Life insurance

Company car

Employee Assistance Program

Worksmith platform access

Zusammenfassung

Accenture seeks a forward-thinking, technically astute Consultant to drive GenAI-powered service reinvention and agentic AI solutions. You will design and implement strategies enhancing customer experience and service performance, working with clients across industries.

The role emphasizes cross-functional collaboration with solution architects, Data & AI teams, and business units, and requires strong consulting experience in customer service transformations.

Qualifikationen

• 6–9 years of experience in Customer Service operations and Contact Center channels with Gen AI and agent enablement.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Familiarity with Agile and Waterfall project methodologies.
• Strong communication and interpersonal skills for client engagement.

Aufgaben

• Gather and translate business requirements, analyze processes and design solutions for service with Gen AI and agentic plays.
• Assess current service capabilities and define GenAI-led reinvention roadmaps and next-gen operating models.
• Work as BA, PO or functional consultant within service strategy, design and implementation.
• Guide client conversations on leveraging LLMs to strengthen relationships and opportunities.
• Collaborate with solution architects, Data & AI teams to design scalable solutions.
• Develop knowledge of GEN AI trends, agent frameworks and AI workflow automation.
• Help clients design future-fit value-led service blueprints leveraging cutting-edge tech.

Kenntnisse

GenAI

Service design

Agentic AI

Analytics

Consulting

Stakeholder management

SQL

Python

Tableau

Power BI

Tools

Tableau

Power BI

SQL

Python

Jobbeschreibung

Accenture seeks a forward-thinking, technically astute Consultant to drive GenAI-powered service reinvention and agentic AI solutions. You will design and implement strategies enhancing customer experience and service performance, working with clients across industries.

The role emphasizes cross-functional collaboration with solution architects, Data & AI teams, and business units, and requires strong consulting experience in customer service transformations.