Gen AI Strategy & Agentic Innovation Consultant

4900 Accenture Sp. z o.o. Company; Warszawa; Hybrid; PLN 200,000 - 320,000; Full time

Benefits offered by this job

Permanent employment contract.

Private medical care

Life insurance

Company car

Employee share purchase plan

Paid employee referral program

Training package

Employee Assistance Program

Multisport card

MyBenefit platform

Job summary

Accenture Poland in Warsaw is seeking a senior consultant to join GN SONG, focusing on customer service operations, Gen AI, and agent enablement. You will gather requirements, design strategies, work as BA/PO, and guide clients on leveraging LLMs to transform service interactions.

The role offers a permanent contract, extensive training, medical and life insurance, and a global network with opportunities to work across Europe and the Middle East.

Qualifications

• 6-9 years of experience with at least 3 years in Customer Service operations and Contact Center channels and in depth knowledge and know-how of Customer Service Strategy implementation, Conversational AI and agent enablement.
• Excellent analytical and problem-solving skills, with a data-driven mindset.
• Familiarity with project management methodologies (e.g., Agile, Waterfall).
• Exceptional communication and interpersonal skills to engage effectively with clients and internal stakeholders.
• Hands on experience with Agentic solutioning and conceptual architecture design, LLMs and GEN AI frameworks (Claude, Open AI, Anthropic, Llama, Vertex etc.).
• Basic understanding of SQL, Python.
• MS office and knowledge of visualization tools like Tableau & Power BI is preferred.

Responsibilities

• Gather and translate business requirements, analyze process and design solutions for service design and implementation programs with Gen AI and agentic plays.
• Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working, future-fit capabilities and process designs.
• Work as a BA, PO or functional consultant as part of service strategy, design and implementation.
• Help leaders in driving client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.
• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.
• Develop knowledge, prevailing GEN AI trends, agent framework, AI workflow automation, LLM Models, prompt engineering.
• Guide clients through the design and implementation of future‑fit value‑led service blueprints, enabling them to leverage cutting‑edge technology and AI.
• Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.
• Build strong client relationships, influencing decision‑making and guiding clients through digital transformation in service.

Job description

Accenture Poland in Warsaw is seeking a senior consultant to join GN SONG, focusing on customer service operations, Gen AI, and agent enablement. You will gather requirements, design strategies, work as BA/PO, and guide clients on leveraging LLMs to transform service interactions.

The role offers a permanent contract, extensive training, medical and life insurance, and a global network with opportunities to work across Europe and the Middle East.