GenAI Strategy & Agentic Innovation Consultant

Accenture Poland; Warszawa; Hybride; PLN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

Company car

Employee referral program

Training & development package

Résumé du poste

Accenture Poland is seeking a forward-thinking Consultant to drive GenAI-powered service reinvention across sales, service and marketing functions. The role focuses on designing, building and implementing strategies to enhance performance, customer experience, and growth.

You will work with cross-functional teams across Europe and travel to client sites as needed. The ideal candidate has 6-9 years of experience in customer service operations, strong analytical skills, and hands-on experience

Qualifications

• 6-9 years of experience with at least 3 years in Customer Service operations and Contact Center channels, with deep knowledge of Gen AI and agent enablement.
• Excellent analytical and problem-solving skills, data-driven mindset.
• Familiarity with project methodologies (Agile, Waterfall).
• Strong communication and stakeholder engagement abilities.

Responsabilités

• Gather and translate business requirements; analyze processes and design solutions for service design and Gen AI-enabled programs.
• Define GenAI-led reinvention roadmaps, operating models, and future-fit capabilities.
• Act as BA/PO/functional consultant within service strategy, design, and implementation.
• Guide client conversations on leveraging LLMs and agentic capabilities to grow business relationships.
• Collaborate with solution architects, Data & AI teams, and platform SMEs to design scalable solutions.
• Develop knowledge of GEN AI trends, agent frameworks, and AI workflow automation.
• Help clients implement value-led service blueprints connected to KPIs.

Connaissances

GenAI

Agentic AI

Service design

LLMs

Data & AI collaboration

SQL

Python

Tableau

Power BI

Cloud platforms

Outils

Claude

OpenAI

Anthropic

Llama

Vertex

Tableau

Power BI

SQL

Python

Description du poste

Accenture Poland is seeking a forward-thinking Consultant to drive GenAI-powered service reinvention across sales, service and marketing functions. The role focuses on designing, building and implementing strategies to enhance performance, customer experience, and growth.

You will work with cross-functional teams across Europe and travel to client sites as needed. The ideal candidate has 6-9 years of experience in customer service operations, strong analytical skills, and hands-on experience