GenAI Strategy & Agentic Innovation Manager

Accenture PLC; Kraków; Hybrid; PLN 300.000 - 520.000; Vollzeit

Benefits dieser Stelle

Permanent contract

People Lead support and professional路径

Extensive training package

Employee Assistance Program

Employee share purchase plan

Referral program

Private medical care

Worksmile platform access

Company car

Zusammenfassung

Accenture is seeking a forward-thinking Manager to drive GenAI-powered service reinvention through agentic AI solutions. You will lead with senior stakeholders, design modular AI agent workflows, and champion transformation across the service value chain.

You will identify automation opportunities, shape AI-enabled roadmaps, and collaborate with solution architects, Data & AI teams, and platform SMEs to deliver scalable outcomes for clients across Europe.

Qualifikationen

• 7–13 years of experience in contact center or service strategy and transformation.
• Hands-on experience with agentic solutions and GenAI frameworks.
• Proven record of GenAI-led service reinvention strategies.
• Deep knowledge of platform technology stacks for AI-enabled services.

Aufgaben

• Translate GenAI trends and agentic workflows into client-ready solutions.
• Lead transformation strategies by integrating GenAI into client service landscapes.
• Define roadmaps and operating models for future-ready capabilities.
• Engage in client conversations to leverage LLMs for value creation.
• Collaborate with solution architects, Data & AI teams, and SMEs.

Kenntnisse

GenAI strategy

LLMs & agentic frameworks

Consulting & client management

Change management

Stakeholder management

Cross-functional collaboration

Sales / business development

C-suite engagement

Tools

Claude

OpenAI

Cresta

MavenAGI

Vertex

Jobbeschreibung

Accenture is seeking a forward-thinking Manager to drive GenAI-powered service reinvention through agentic AI solutions. You will lead with senior stakeholders, design modular AI agent workflows, and champion transformation across the service value chain.

You will identify automation opportunities, shape AI-enabled roadmaps, and collaborate with solution architects, Data & AI teams, and platform SMEs to deliver scalable outcomes for clients across Europe.