Remote-First Junior Customer Success Manager (Gaming)

Prime Insights; Poland; On-site; PLN 50,000 - 75,000; Full time

Job summary

Prime Insights is seeking a Junior Customer Success Manager to build strong client relationships and guide partners through processes in a dynamic, startup-like environment. You’ll leverage data to identify insights, improve experiences, and collaborate with cross-functional teams.

Ideal candidates bring experience in customer-facing roles, enjoy gaming or digital entertainment, and are proactive, organized, and eager to learn and grow within a remote-first, international context.

Qualifications

• Previous experience in Customer Success, Account Management, Sales, Support, or another client-facing role.
• A background or interest in gaming, mobile games, or digital entertainment is a plus.
• Good communication skills and confidence when speaking with clients, partners, and new people.
• Proactive, motivated, and organized, with a willingness to learn and grow.
• Comfortable taking initiative and asking questions when needed.
• Able to manage different tasks and priorities with support from the team.
• Comfortable working in a fast-paced, startup-like environment, where processes may continue to evolve.
• High energy, a strong work ethic, and genuine motivation to continuously learn and grow.
• Problem-solver with a positive, growth-oriented mindset.

Responsibilities

• Build and maintain positive relationships with partners, helping ensure a great client experience.
• Support new and existing clients and help guide them through our processes.
• Work with data and reports to understand performance and identify useful insights.
• Help identify opportunities to improve the client experience.
• Work closely with different teams to solve client-related questions and challenges.
• Learn and adapt to company tools, processes, technologies, and new topics.
• Take responsibility for your tasks and be proactive in finding solutions when challenges come up.

Skills

Customer Success

Account Management

Sales

Support

Client-facing role

Job description

Prime Insights is seeking a Junior Customer Success Manager to build strong client relationships and guide partners through processes in a dynamic, startup-like environment. You’ll leverage data to identify insights, improve experiences, and collaborate with cross-functional teams.

Ideal candidates bring experience in customer-facing roles, enjoy gaming or digital entertainment, and are proactive, organized, and eager to learn and grow within a remote-first, international context.