Customer Success Program Manager

Visa Hunt; Poland; On-site; PLN 104,000 - 146,000; Full time

Benefits offered by this job

100% Remote

Global candidates welcome

Job summary

Visa Hunt seeks a seasoned Customer Success leader to design and run the onboarding-to-retention program from scratch. You’ll coordinate cross‑functional teams and build scalable processes, acting like a project manager for the customer journey rather than performing every task.

This is a fully remote role open to candidates in Europe or Latin America. The position offers a competitive monthly salary of $2,500–$3,500, with emphasis on experience and impact.

Qualifications

• 10-15 years of experience managing people or complex processes.
• Strong track record of taking on responsibility without close supervision.
• Comfortable working through ambiguity and building structure where none exists.
• Excellent written and spoken English.
• Career pattern showing sustained interest in this type of work.

Responsibilities

• Own the onboarding-to-retention workflow.
• Direct follow-ups and check-ins to catch and solve problems early.
• Coordinate across sales, accounting, and product as issues arise.
• Build the systems and processes as you go — this role isn't fully defined yet.
• Report progress and flag issues before they become bigger problems.

Skills

People management

Process management

Ambiguity handling

English proficiency

Job description

About the Role

We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.

What You'll Do

• Own the customer onboarding-to-retention workflow
• Direct follow-ups and check-ins to catch and solve problems early
• Coordinate across sales, accounting, and product as issues arise
• Build the systems and processes as you go — this role isn't fully defined yet
• Report progress and flag issues before they become bigger problems

Who you are

• 10-15 years of experience managing people or complex processes
• A track record of taking on responsibility without needing close supervision
• Comfortable working through ambiguity and building structure where none exists
• Excellent written and spoken English
• A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles

Benefits

We offer:

• Open to candidates in Latin America or Europe
• Salary: $2500-$3500 USD/month (based on experience)
• 100% Remote

Originally posted on Himalayas