Remote Customer Service & Operations Associate

Marpai Administrators LLC; Poland; Remote; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Generous PTO

Medical and Prescription

EAP

FSA / HSA / Dependent Care

Dental

Vision

Life and Disability

401k with Employer Match

Identity Theft Protection

Job summary

Marpai Administrators is seeking a remote Customer Service Associate to assist Customer Service Representatives and internal departments with non-call workflows, inquiries, and basic calls. The role supports multiple channels including portal chat, message boards, and email, while ensuring timely, accurate documentation and HIPAA-compliant handling.

The position requires a high school diploma or GED, call center experience preferred, and knowledge of healthcare benefits.

Qualifications

• High School Diploma or GED required.
• Call center experience (TPA / Self-Funded Plans preferred).
• Basic understanding of healthcare benefits, eligibility, claims processing, provider networks, HIPAA requirements preferred.
• WLT system knowledge preferred.

Responsibilities

• Provide daily administrative and operational support to Customer Service Representatives to help maintain workflow continuity and timely issue resolution.
• Support internal department requirements outside of standard call handling, including follow-up tasks, documentation updates, email inquiries, portal messages, and departmental requests.
• Monitor and respond to inquiries received through approved customer service channels, including Member Portal Chat, Message Board, and Customer Service email group.
• Assist with answering calls when additional call support is needed due to call volume.
• Escalate complex, sensitive, or unresolved issues to the appropriate Customer Service Representative, Lead Customer Service Representative, supervisor, or operational department.
• Maintain accurate documentation of work completed, inquiries handled, follow-up actions, and pending items in accordance with department expectations.
• Assist with basic-level calls when volume warrants while maintaining professionalism and adherence to call handling expectations
• Demonstrate accountability, teamwork, dependability, and a commitment to continuous improvement.
• Other duties as required

Skills

Customer service

Non-call workflows

Verbal communication

Written communication

Research inquiries

Organizational skills

Time management

HIPAA compliance

Remote ready

Education

High School Diploma or GED

Tools

WLT system knowledge

Job description

Marpai Administrators is seeking a remote Customer Service Associate to assist Customer Service Representatives and internal departments with non-call workflows, inquiries, and basic calls. The role supports multiple channels including portal chat, message boards, and email, while ensuring timely, accurate documentation and HIPAA-compliant handling.

The position requires a high school diploma or GED, call center experience preferred, and knowledge of healthcare benefits.