Customer Service Representative

Helix Workforce; Poland; On-site; PLN 40,000 - 60,000; Full time

Job summary

A customer service solutions firm is seeking a Customer Service Representative to offer support through various channels in a remote setting. The chosen candidate will handle customer inquiries, provide accurate information, and ensure satisfaction. Ideal traits include strong communication skills, empathy, and the ability to work independently. This position offers flexibility with hours and focuses on maintaining service quality and professionalism.

Qualifications

• Previous experience in customer service or support roles preferred.
• Strong written and verbal communication skills are crucial.
• Ability to work independently in a remote environment.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Professional fluency in the required working language (English and/or Spanish, depending on assignment).

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and follow-up based on procedures.
• Resolve customer issues or elevate cases when necessary.
• Document interactions clearly and accurately in internal systems.
• Maintain high standards of customer satisfaction and service quality.
• Follow confidentiality and data-handling guidelines.

Skills

Customer Support & Issue Resolution

CRM or Ticketing Systems

Documentation & Data Entry

Clear Communication

Empathy & Service Orientation

Time Management

Problem Solving

Tools

CRM software

Ticketing systems

Job description

Customer Service Representative – Remote

We are looking for a Customer Service Representative to deliver timely, professional, and effective support to customers through multiple communication channels. This role focuses on resolving inquiries, providing accurate information, and ensuring a positive customer experience while working in a remote environment.

The ideal candidate is service-oriented, organized, and capable of managing multiple interactions while maintaining quality and professionalism.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information, guidance, and follow-up based on established procedures.
• Resolve customer issues or elevate cases when necessary.
• Document interactions clearly and accurately in internal systems.
• Maintain high standards of customer satisfaction and service quality.
• Follow confidentiality and data-handling guidelines.

Requirements

• Previous experience in customer service, support, or similar roles (preferred).
• Strong written and verbal communication skills.
• Basic computer proficiency and ability to navigate support tools or CRM systems.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Professional fluency in the required working language (English and/or Spanish, depending on assignment).

Skills for Pre-Filtering

Hard Skills

• Customer Support & Issue Resolution
• CRM or Ticketing Systems
• Documentation & Data Entry

Soft Skills

• Clear Communication
• Empathy & Service Orientation
• Time Management
• Problem Solving

Compensation & Work Model

Compensation: Open to negotiation, based on experience and qualifications.

Location: 100% Remote.

Schedule: Full-time or part-time, depending on operational needs.