Remote Customer Care Partner – German/English

Stanley Black & Decker, Inc.; Poznań; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

Subsidy for Multisport or MyBenefit

Private medical care

Life insurance

Private pension program PPE

Job summary

Stanley Black & Decker, Inc. in Poland is seeking a Business Care Partner to join the Customer Service team on a hybrid basis. The role focuses on leading the distributor relationship, resolving orders, and ensuring seamless delivery within the supply chain.

Required are German and English fluency, plus customer service experience. Knowledge of SAP/Salesforce is a plus, with Polish being a helpful addition for local communications.

Qualifications

• Fluency in German and English is required.
• Polish at a communicative level is good to have.
• Experience in customer service roles.
• Knowledge of technical components.
• Knowledge of Microsoft Package.
• SAP and Salesforce knowledge is good to have.

Responsibilities

• Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
• Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.).
• Ensure contact with customers via email and phone.
• Collaborate internally to ensure customer satisfaction.
• Know and master the products and catalogs of your domain.
• Communicate with sales teams about the problems inherent to their customers.
• Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc.).

Skills

German language

English language

Customer service experience

Technical component knowledge

Microsoft Office

Tools

SAP

Salesforce

Job description

Stanley Black & Decker, Inc. in Poland is seeking a Business Care Partner to join the Customer Service team on a hybrid basis. The role focuses on leading the distributor relationship, resolving orders, and ensuring seamless delivery within the supply chain.

Required are German and English fluency, plus customer service experience. Knowledge of SAP/Salesforce is a plus, with Polish being a helpful addition for local communications.