Remote CSM for European SaaS Growth & Retention

tidiocareer; Polska; Remote; PLN 117,000 - 166,000; Full time

Benefits offered by this job

Remote work

Flexible hours

26 days off

Courses & conferences

MacBook & gear

Wellness benefit

Private medical care

Mental well-being program

E-book service

Social events

English classes

Job summary

Tidio, a leading AI-powered customer service platform, seeks a Customer Success Manager to guide European B2B clients, unlocking the full potential of our product.

In this remote role, you’ll own a sizeable book, drive adoption, and nurture long-term partnerships while collaborating with a diverse, international team. You’ll influence renewal outcomes and contribute to scalable customer success strategies.

Qualifications

• 2+ years as a CSM in B2B SaaS with end-to-end ownership.
• Proven ability to influence retention and expansion with data.
• Comfort with product curiosity and automations.
• Experience running QBRs and executive conversations.

Responsibilities

• Own ~80 European SMB and mid-market accounts end-to-end.
• Be accountable for Net Dollar Retention.
• Lead QBRs, executive reviews, and strategic calls.
• Own Slack channels for top accounts and respond within SLA.
• Identify expansions and close upsells without sales support.
• Report weekly on health, risks and actions.
• Provide feedback to Product & Leadership with specifics.
• Support outbound campaigns and enablement content.

Skills

CSM in B2B SaaS

Commercial mindset

English C1

QBRs & executive calls

Ownership

KPIs awareness

AI automation awareness

Technical curiosity

Tools

Totango

Gainsight

ChurnZero

Job description

Tidio, a leading AI-powered customer service platform, seeks a Customer Success Manager to guide European B2B clients, unlocking the full potential of our product.

In this remote role, you’ll own a sizeable book, drive adoption, and nurture long-term partnerships while collaborating with a diverse, international team. You’ll influence renewal outcomes and contribute to scalable customer success strategies.