Remote Client Success Manager | Higher-Ed Impact & Adoption

Coursedog; Polska; Hybrid; PLN 350,000 - 505,000; Full time

Benefits offered by this job

Remote-first culture

Equity participation

Paid time off (unlimited)

401(k) retirement with match

Job summary

Coursedog is seeking a Client Success Manager to guide academic institutions through onboarding, adoption, and growth of our platform. You will serve as the trusted advisor, coordinating with Account Management, Product, and Support to drive measurable value across departments.

In this remote-first role, you will manage a large portfolio, own change management initiatives, and help customers achieve strategic outcomes.

Qualifications

• Experience working with higher-education institutions or similar complex organizations.
• Strong change management capabilities in large, multi-stakeholder environments.
• Proven ability to drive customer adoption, renewal, and expansion.

Responsibilities

• Own customer health, success, and adoption with comprehensive success plans.
• Manage ~60 accounts and ~4M live ARR.
• Translate customer needs into measurable ROI and product feedback.
• Analyze usage data to highlight adoption progress and expansion opportunities.
• Collaborate with Account Management to uncover upsell opportunities.
• Provide customer training for new features and onboarding.

Skills

Relationship building

Account management

Change management

Cross-functional collaboration

Analytical reasoning

Customer training

Job description

Coursedog is seeking a Client Success Manager to guide academic institutions through onboarding, adoption, and growth of our platform. You will serve as the trusted advisor, coordinating with Account Management, Product, and Support to drive measurable value across departments.

In this remote-first role, you will manage a large portfolio, own change management initiatives, and help customers achieve strategic outcomes.