Remote Card Services Support Specialist (Back-Office)

Extend Your Team; Poland; Remote; PLN 141,844 - 212,766; Full time

Job summary

A financial services company is seeking a Customer Support Specialist to handle credit card services. You'll respond to customer queries via tools like ZenDesk, document issues, and assist customers through the application process. Required qualifications include at least 2 years of experience in customer-facing roles related to loan or mortgage accounts, strong communication skills, and proficiency with customer support tools. This position enables remote work from the US or the Philippines.

Qualifications

• At least 2 years of experience in a customer-facing role in loan or mortgage accounts.
• Experience with credit card or card services specific tasks.
• Fluency in English with clarity and good diction.

Responsibilities

• Respond to customer queries promptly via ZenDesk or other tools.
• Document and log issues as well as customer feedback.
• Assist customers through the application flow when needed.
• Track customer experiences using logs and CRM systems.

Skills

Flood renewal and OFAC processing experience

Superb communication skills

Collaboration skills

Problem-solving skills

Detail-oriented

Education

Bachelor's Degree or comparable work experience

Tools

ZenDesk

Google Drive

Job description

A financial services company is seeking a Customer Support Specialist to handle credit card services. You'll respond to customer queries via tools like ZenDesk, document issues, and assist customers through the application process. Required qualifications include at least 2 years of experience in customer-facing roles related to loan or mortgage accounts, strong communication skills, and proficiency with customer support tools. This position enables remote work from the US or the Philippines.