Remote Customer Support Specialist for Tax Debt Help

Tax Debt LTD; Polska; Hybrid; PLN 126,000 - 189,000; Full time

Job summary

Tax Debt LTD is seeking a Remote Customer Support Representative to assist US-based clients with inquiries, guide them through the initial steps of our service process, and maintain accurate records.

The ideal candidate communicates clearly in English, works well independently in a remote setting, and can handle multiple inquiries while upholding confidentiality and professional standards.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong active listening and interpersonal skills.
• Previous experience in customer service, call centers, client support, or a similar role is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other approved communication channels.
• Provide clear, accurate, and professional information about the company's services and customer support processes.
• Listen to customer concerns, identify their needs, and guide them toward the appropriate next steps.
• Handle inbound customer calls and follow up with customers when necessary.
• Assist with initial customer inquiries regarding tax debt and potential tax resolution services without providing unauthorized tax or legal advice.
• Collect and update customer information accurately in the company's CRM or customer management system.
• Schedule consultations and coordinate appointments with the appropriate team members.
• Escalate complex issues, complaints, and sensitive cases to the relevant department.
• Maintain confidentiality when handling customers' personal and financial information.
• Follow company procedures, communication standards, and applicable customer privacy requirements.
• Maintain accurate records of customer interactions, follow-ups, and case updates.
• Meet established performance standards for customer satisfaction, response times, attendance, and service quality.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Email tools

Spreadsheets

Online communication tools

Job description

Tax Debt LTD is seeking a Remote Customer Support Representative to assist US-based clients with inquiries, guide them through the initial steps of our service process, and maintain accurate records.

The ideal candidate communicates clearly in English, works well independently in a remote setting, and can handle multiple inquiries while upholding confidentiality and professional standards.