Remote After-Hours IT Incident Lead (Contractor)

Estarta Poland Sp. z o. o.; Poland; Remote; PLN 60,000 - 100,000; Part time

Benefits offered by this job

Private healthcare

Trainings

Multisport

Job summary

A technology partner company is seeking an After Hours Incident Manager to provide operational support for IT incidents during off-hours. The role involves communicating with customers, coordinating incident resolution, and documenting activities. Candidates should have excellent English skills, experience in Incident Management, and ITIL knowledge, as well as the ability to work under pressure. The position offers flexibility and the option for remote work after the training period.

Qualifications

• Excellent spoken and written English skills.
• Experience in Incident Management or IT Operations.
• Able to communicate confidently with various stakeholders.

Responsibilities

• Provide operational support during IT incidents.
• Coordinate actions for incident resolution.
• Document all activities in operational systems.

Skills

Excellent English skills

Incident Management

Communication in business environment

ITIL knowledge

Ability to perform under pressure

Education

ITIL Foundation certification

Job description

A technology partner company is seeking an After Hours Incident Manager to provide operational support for IT incidents during off-hours. The role involves communicating with customers, coordinating incident resolution, and documenting activities. Candidates should have excellent English skills, experience in Incident Management, and ITIL knowledge, as well as the ability to work under pressure. The position offers flexibility and the option for remote work after the training period.