24/7 IT Incident & Operations Analyst

Dun & Bradstreet Europe

Warszawa

On-site

PLN 240,000 - 360,000

Full time

3 days ago

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Job summary

Dun & Bradstreet Europe is seeking an L1 Support Engineer to monitor and manage incidents for global production applications. You will perform proactive checks, escalate issues, and coordinate with cross-functional teams to ensure service restoration and uptime.

The role requires ITIL knowledge, strong English skills, and the ability to work in a collaborative or independent environment, including weekend and off-hour shifts. A technical foundation in OS and web services is essential.

Qualifications

Holds a primary degree in Computer Science or a related field.
Certifications such as A+, CCNA, MCP (valued).
Experience with Windows OS, Linux, HP-UX, and Big-IP Load Balancers.
Strong ITIL incident and problem management knowledge.
Excellent English written and verbal skills.
Strong customer service and communication abilities.
Ability to work collaboratively in a team and independently.
Willingness to work weekends and off hours.

Responsibilities

Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact.
Manage escalation to L2 if unresolved by L1, coordinating on-call engineers.
Support Issue Bridges requiring multiple teams, set up calls, and communicate timeline updates to seniors.
Review Runbooks and pre-deployment activities to ensure health monitoring and readiness.
Support scheduled changes and CAB-approved activities.
Assist in proactive maintenance like validating failovers and routine deployments.
Utilize approved AI-assisted tools to support incident triage and documentation.