Global Network Incident Lead - Hybrid & Shift Work

HeadHR; Kraków; Hybrid; PLN 133,920 - 178,560; Full time

Benefits offered by this job

Private healthcare

Multisport card

Referral program

Free parking

Company events

Growth and development opportunities

Job summary

HeadHR is searching for a candidate to manage telecom incidents at an international bank, focusing on supporting service restoration from their office in Kraków. The role involves ensuring effective incident management and continuous service improvement.

Ideal candidates should possess a good understanding of telecom infrastructure, have experience in ITIL/Agile frameworks, and be excellent team players. Benefits include private healthcare, a multisport card, and opportunities for growth within a prestigious organization.

Qualifications

• Good understanding of data networks and protocols.
• Experience working to ITIL/Agile standards.
• Drive to improve the services provided.

Responsibilities

• Support global telecom incidents and contribute to their resolution.
• Monitor infrastructure and support service recovery.
• Collaborate with incident managers on data center incidents.

Skills

Understanding of Data Networks Topologies and protocols

Experience in ITIL/Agile Standards

Drive for service improvement

Team player and collaboration skills

Willingness to learn new telecom technologies

Job description

HeadHR is searching for a candidate to manage telecom incidents at an international bank, focusing on supporting service restoration from their office in Kraków. The role involves ensuring effective incident management and continuous service improvement.

Ideal candidates should possess a good understanding of telecom infrastructure, have experience in ITIL/Agile frameworks, and be excellent team players. Benefits include private healthcare, a multisport card, and opportunities for growth within a prestigious organization.