After Hours Incident Manager

Estarta Poland Sp. z o. o.; Poland; Remote; PLN 60,000 - 100,000; Part time

Benefits offered by this job

Private healthcare

Trainings

Multisport

Flexible schedule

Remote work after training

Job summary

A technology partner company is seeking an After Hours Incident Manager to provide operational support for IT incidents during off-hours. The role involves communicating with customers, coordinating incident resolution, and documenting activities. Candidates should have excellent English skills, experience in Incident Management, and ITIL knowledge, as well as the ability to work under pressure. The position offers flexibility and the option for remote work after the training period.

Qualifications

• Excellent spoken and written English skills.
• Experience in Incident Management or IT Operations.
• Able to communicate confidently with various stakeholders.

Responsibilities

• Provide operational support during IT incidents.
• Coordinate actions for incident resolution.
• Document all activities in operational systems.

Skills

Excellent English skills

Incident Management

Communication in business environment

ITIL knowledge

Ability to perform under pressure

Education

ITIL Foundation certification

Job description

Position titleAfter Hours Incident ManagerDescriptionFor our partner developing a long-term collaboration with Cisco, we are looking for Independent Contractors to join the After Hours Incident Management team.**Your role:** • Provide operational support for Cisco’s premium customers during IT incidents • Communicate with customers and multiple internal Cisco's Teams • Coordinate actions and ensure the fastest possible incident resolution • Document all activities in dedicated operational systems**Who you are:** • Has excellent English skills (spoken and written) • Communicates confidently in a business environment • Performs well under time pressure • Has experience in Incident Management / IT Operations • Has ITIL knowledge (Incident Management focus preferred) • Holds an ITIL Foundation certification (it will be considered as additional asset)**Availability requirements:** • Shift-based work, including day and night shifts • Availability on weekends and public holidays • High availability is essential due to after-hours support**What we offer:** • B2B contract with attractive conditions (contractor need to have own company to cooperate with us), • Benefits: Private healthcare, trainings, Multisport • Flexible schedule • Remote work (after training period)Job LocationRemote work possible