IT Specialist 24/7 - OP02240-01

DEV; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Security training

24/7 shift coverage

Remote-friendly Europe

Job summary

Dev.Pro is hiring in Europe for a NOC Analyst to join our remote-first team responsible for monitoring a mission-critical cloud environment. You’ll act as the primary contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

We offer hands-on work with Datadog and LogicMonitor, plus security awareness training and a busy 24/7 shift pattern. If you thrive in fast-paced, cross-functional settings, you’ll fit right in.

Qualifications

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Ability to navigate dashboards and perform log correlation.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.

Responsibilities

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers to incoming analysts.

Skills

IT support

Incident management

Monitoring tools

DNS / HTTP(S)

English proficiency

Incident response

Team coordination

Tools

Datadog

LogicMonitor

ServiceNow

Jira Service Management

AWS

Azure

Kubernetes

Docker

GitHub Actions

Bitbucket

Amazon SQS

PostgreSQL

MySQL

Job description

We are hiring in Europe! Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team.

We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

What's in it for you:

• Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
• Benefit from regular security awareness training to strengthen your security practices
• Execute complex operational tasks, from failover procedures to strategic maintenance

Is that you?

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
• Ability to navigate dashboards and perform log correlation
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
• Advanced English communication skills (written and verbal)
• Clear communication with technical teams and stakeholders during incident response
• Ability to manage multiple priorities in fast-paced environments
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting
• Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
• Disciplined approach to following operational processes and maintaining 24/7 shift coverage
• Self-motivation with the ability to adapt and learn quickly
• Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

Desirable:

• Experience with ServiceNow and/or Jira Service Management
• Experience using Slack or Microsoft Teams in a support environment
• Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
• Familiarity with AWS and Azure
• Familiarity with Kubernetes and Docker
• Exposure to PostgreSQL, MySQL, and Amazon RDS
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

Key responsibilities and your contribution

In this role, you’ll act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.

• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
• Analyze logs, metrics, and traces to determine incident scope and impact
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination
• Document and track incidents in ServiceNow and Jira Service Management
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution
• Communicate clear, concise incident updates, translating technical status into actionable information
• Maintain accurate incident records and provide structured shift handovers to incoming analysts

The Schedule:

We maintain 24/7 client coverage, the work follows a rolling 3 days on / 3 days off pattern (8-hour shifts), synchronized with the Eastern Standard Time (EST) timezone.

Interested? Find out more:

How we hire

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Our website

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