Remote L1 Tech Support Pro — Evening Shifts

Unisys; Wrocław; Hybrid; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

Paid holidays

Job summary

Unisys is seeking a Service Desk Level 1 Agent to be the first point of contact for end users seeking technical assistance via phone, web, chat or email. You will log incidents, perform initial diagnosis, and escalate when needed while ensuring quality service and timely ticket closure.

The role requires 1–2 years in a service desk, knowledge of Windows OS/Server and basic network concepts, plus strong customer service.

Qualifications

• 1-2 years experience in a service desk or similar technical role.
• Proficient in troubleshooting software, hardware, OS and network environments.
• Knowledge of QSR environment and POS/KDS systems an advantage.

Responsibilities

• Log and raise tickets for incidents and service requests across channels.
• Resolve auto-generated tickets and aim for First Contact Resolution.
• Escalate unresolved issues with Dx information to Level 1.5/2 support.
• Ensure SLAs, KPIs and quality standards are met.

Skills

IT troubleshooting

Customer service

English & German

Multitasking

Documentation

POS/KDS knowledge

Tools

Windows OS

Windows Server

Job description

Unisys is seeking a Service Desk Level 1 Agent to be the first point of contact for end users seeking technical assistance via phone, web, chat or email. You will log incidents, perform initial diagnosis, and escalate when needed while ensuring quality service and timely ticket closure.

The role requires 1–2 years in a service desk, knowledge of Windows OS/Server and basic network concepts, plus strong customer service.