Remote Account Manager - Retention & Growth Lead (Equity)

Runpod; Poland; Remote; PLN 492,797 - 947,687; Full time

Benefits offered by this job

OTE: base + commission

Equity in Runpod

Medical, dental & vision

Flexible PTO

Remote-first culture

Home office stipend

Job summary

Runpod seeks an Account Manager to nurture and grow relationships with existing customers, focusing on retention, expansion, and ensuring clients derive maximum value from our AI infrastructure platform.

The role sits at the intersection of customer success and sales, emphasizing renewals, upsells, and thoughtful account planning backed by accurate forecasting in the CRM. Experience in SaaS and cloud is preferred, with strong communication and stakeholder management.

Qualifications

• 2–5 years of experience in account management or post‑sales roles.
• Strong technical acumen to engage both developers and executives.
• Ability to manage multiple stakeholders and relationships.
• Solid understanding of ARR/MRR, churn, and net revenue retention.
• Excellent written and verbal communication; proficient in CRM and analytics tools.

Responsibilities

• Serve as the main point of contact for a portfolio of existing accounts.
• Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
• Drive renewals, upsells, and cross‑sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
• Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
• Build account plans, forecasts, and growth strategies for each client.
• Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
• Handle contract renewals, negotiation, and escalations.
• Maintain accurate data in CRM (deal pipeline, account notes, forecasts).
• Occasionally assist in onboarding or transitions of new clients within your portfolio.
• Periodic travel to visit top customers or represent Runpod at key industry events.

Skills

CRM systems

Analytics tools

Stakeholder management

Customer success

SaaS

Communication

Sales knowledge

Tools

CRM platforms

Data analytics

Slack-like tools

Job description

Runpod seeks an Account Manager to nurture and grow relationships with existing customers, focusing on retention, expansion, and ensuring clients derive maximum value from our AI infrastructure platform.

The role sits at the intersection of customer success and sales, emphasizing renewals, upsells, and thoughtful account planning backed by accurate forecasting in the CRM. Experience in SaaS and cloud is preferred, with strong communication and stakeholder management.