Remote-First Forward Deployed Engineer (EMEA)

Runpod; Poland; Remote; PLN 374,000 - 672,000; Full time

Job summary

Runpod, the AI Developer Cloud, is hiring a Forward Deployed Engineer to join the Revenue Team. You will support onboarding, troubleshoot complex issues, and collaborate across engineering, sales, product, and support to improve the Runpod platform for customers worldwide.

Ideal candidates have 3+ years in software development, strong problem-solving, and excellent communication skills. The role emphasizes cross-functional impact and driving customer success while working in a mostly remote,

Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience.
• 3+ years of professional experience in software development.
• Strong problem-solving skills and ability to work in a collaborative environment.
• Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
• Excellent communication skills and attention to detail.

Responsibilities

• Participate in sales meetings with customers, explain Runpod’s technologies, provide architectural recommendations, and build PoC solutions to support onboarding for potential high‑spending customers.
• Troubleshoot and resolve critical or complex technical issues escalated by customers, including configuration, performance, functionality, or code errors in Runpod’s products or services.
• Utilize code analysis, scripting for testing, log analysis and remote access to identify root causes and deliver solutions or workarounds.
• Communicate effectively with customers and internal teams, including engineering, sales, supply and product management, to ensure customer satisfaction and incorporate feedback.
• Assist the support team in troubleshooting escalated tickets and collaborate with engineering for workarounds or bug fixes; address GPU server issues.
• Contribute to product development by relaying customer feedback to the engineering team to shape improvements.
• Create and maintain technical documentation, knowledge bases, guides, and deliver trainings, webinars, and demos for customers and partners.

Skills

Strong problem-solving

Excellent communication

Collaborative team player

Education

Bachelor's degree in Computer Science / Software Engineering / IT

Tools

Python

Django/Flask

PyTorch

JavaScript

React/Node.js

Go

Linux

Docker

MySQL

PostgreSQL

MongoDB

Networking

Job description

Runpod, the AI Developer Cloud, is hiring a Forward Deployed Engineer to join the Revenue Team. You will support onboarding, troubleshoot complex issues, and collaborate across engineering, sales, product, and support to improve the Runpod platform for customers worldwide.

Ideal candidates have 3+ years in software development, strong problem-solving, and excellent communication skills. The role emphasizes cross-functional impact and driving customer success while working in a mostly remote,