Regional Field Service Engineer - Implementation Team Europe (Poland)

Roche; Poland; On-site; PLN 180,000 - 250,000; Full time

Job summary

Roche Diagnostics Polska sp. z o.o. seeks a Regional Field Service Engineer for Europe (Poland) to install CoreLab platforms and act as a regional expertise resource. You will lead complex setups, ensure compliance, and collaborate across borders to deliver high-quality service to customers and patients.

You will travel frequently across Europe, bring strong IT, electronics, and electro-mechanical knowledge, and communicate effectively in English within a diverse team.

Qualifications

• Full technical higher education in precision mechanics, electronic, IT, medical technology or related fields.
• Open to recent graduates or those with 1–3 years of experience seeking a long-term career.
• Basic knowledge of electronics, electro-mechanical systems, and IT and networking concepts.
• Excellent communication, analytical, problem-solving and decision-making skills in a multi-cultural environment.
• Fluent English (verbal and written).
• Valid driver's license and willingness to travel frequently across Europe.

Responsibilities

• Lead complex installations of CoreLab platforms and achieve successful technical release.
• Act as Knowledge Expert and support other Field Service Engineers across borders.
• Ensure compliance by documenting activities in the CRM and following quality procedures.
• Analyze and resolve most technical questions independently; escalate only the complex issues.
• Develop and monitor local reports to ensure efficient service delivery and control costs.
• Focus on installations for large projects requiring special attention and coordination.
• Stay current with service bulletins and GCS updates and promote teamwork.

Skills

Analytical skills

Problem solving

Communication

Organization & prioritization

Team collaboration

Education

Higher technical education (precision mechanics, electronics, IT, medical technology)

Tools

Electro-mechanical systems

IT & Networking basics

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Regional Field Service Engineer - Implementation Team Europe (Poland)

Join our high-performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and problem-solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to co-creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

The Opportunity

As a Regional Field Service Engineer, you are accountable for achieving service excellence across the Europe region. You will act as the knowledge expert, ensuring the successful setup and operation of our CoreLab analytical platforms.

• Lead Complex Installations: Successfully install and technically release CoreLab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
• Ensure Compliance: Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
• Drive Service Excellence: Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
• Monitor and Optimize: Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities. Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
• Manage Project Lifecycle: Focus on installations for large projects that require special attention based on continuous Roche affiliates and customer demands and specifications.
• Stay Current: Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.

Who You Are

We are looking for you to bring dedication, technical depth, and a commitment to service to our team.

• Technical Background: You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).
• Experience Level: We welcome applications from recent university graduates and those with 1-3 years of experience who are eager to grow their professional footprint and build a long-term career within Roche.
• Core Technical Skills: You possess basic knowledge of electronics, electro‑mechanical systems, and Information Technology (IT) and Networking concepts.
• Soft Skills: As an excellent communicator, you possess the analytical, problem‑solving, and decision‑making skills necessary to bridge complex challenges with clear solutions autonomously. With a mastery of organization and prioritization, you consistently deliver high-quality customer service while demonstrating the ability and willingness to collaborate seamlessly within a multi‑cultural environment.
• Language skills: You are fluent in English (verbal and written).
• Mobility & Operational Requirement: You hold a valid driver's license and are prepared for frequent travel throughout Europe. To support this high level of mobility, you reside close to an international airport, ensuring efficient travel and seamless connectivity for our European operations. Note: While this role requires frequent travel, we are committed to supporting our employees in balancing their professional and personal lives.

Applications close by 27th September.

NOTE: Applications are required to be submitted in English .

Note: The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en .

Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o.