Regional Field Service Engineer - Implementation Team Europe (Poland)

Biopharma Careers; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Roche in Poland is seeking a Regional Field Service Engineer for the Implementation Team Europe. You will install CoreLab analytical platforms and serve as the technical resource across Europe. You will lead complex installations, ensure compliance, and transfer knowledge to other Field Service Engineers.

This role requires fluency in English, a technical higher education, and willingness to travel. You will support Roche's mission to improve healthcare by delivering high-quality service and

Qualifications

• Full technical higher education in a relevant field.
• 1–3 years of experience is welcomed.
• Fluent English required (verbal and written).
• Driver's license and willingness to travel across Europe expected.

Responsibilities

• Lead complex installations and technically release CoreLab platforms.
• Serve as a knowledge expert and support Field Service Engineers across borders.
• Document service activities accurately in CRM in line with quality procedures.
• Analyze and resolve most technical questions; escalate only the most complex issues.
• Develop local reports and monitor costs for service delivery.
• Manage lifecycles of installations for large projects with special requirements.
• Stay updated on service bulletins and Global Customer Support updates.

Skills

Technical background

Electronics knowledge

IT & Networking

Problem solving

English fluency

Education

Higher technical education

Tools

Electro-mechanical systems

IT networking concepts

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Regional Field Service Engineer - Implementation Team Europe (Poland)

Join our high-performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and problem-solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to co-creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

The Opportunity

As a Regional Field Service Engineer, you are accountable for achieving service excellence across the Europe region. You will act as the knowledge expert, ensuring the successful setup and operation of our CoreLab analytical platforms.

• Lead Complex Installations: Successfully install and technically release CoreLab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
• Ensure Compliance: Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
• Drive Service Excellence: Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
• Monitor and Optimize: Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities. Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
• Manage Project Lifecycle: Focus on installations for large projects that require special attention based on continuous Roche affiliates and customer demands and specifications.
• Stay Current: Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.

Who You Are

Wearelookingforyoutobringdedication,technicaldepth,andacommitmenttoservicetoourteam.

• Technical Background: You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).
• ExperienceLevel: Wewelcomeapplicationsfromrecent university graduates and those with 1–3yearsofexperiencewhoareeagertogrowtheirprofessionalfootprintandbuildalong‑termcareerwithinRoche.
• Core Technical Skills: You possess basic knowledgeof electronics, electro‑mechanicalsystems, and Information Technology (IT) and Networking concepts.
• Soft Skills: As an excellent communicator, you possess the analytical, problem-solving, and decision‑making skills necessaryto bridge complex challenges withclear solutions autonomously. With a mastery of organization and prioritization, you consistentlydeliverhigh-quality customer service while demonstrating the ability and willingness to collaborate seamlessly within a multi‑cultural environment.
• Language skills: You are fluent in English (verbal and written).
• Mobility &OperationalRequirement: You hold a valid driver’s license and are prepared for frequent travel throughout Europe. To support this high level of mobility,youresideclosetoaninternational airport, ensuring efficient travel and seamless connectivity forourEuropean operations. Note: While this role requires frequent travel, wearecommittedto supportingour employees in balancing their professionalandpersonal lives.

NOTE: Applications are required to be submitted inEnglish.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Poland. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who weare

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Rocheis an Equal Opportunity Employer.