Regional Field Service Engineer - Implementation Team Europe (Poland)

F. Hoffmann-La Roche AG; Nowa Zbelutka; On-site; PLN 120,000 - 180,000; Full time

Job summary

Roche Diagnostics Polska sp. z o.o. in Poland is seeking a Regional Field Service Engineer to install and validate CoreLab platforms across Europe. You will serve as a knowledge expert, support cross-border projects, and ensure compliant service delivery.

Responsibilities include leading complex installations, documenting activities in CRM, and driving service excellence while collaborating with a multi-cultural team and adapting to frequent travel.

Qualifications

• Full technical higher education in precision mechanics, electronics, IT, Medical Technology, or related fields.
• 1–3 years of experience or recent graduates seeking a long-term Roche career.
• Basic knowledge of electronics, electro-mechanical systems, IT and networking concepts.
• Fluent in English (verbal and written).

Responsibilities

• Lead Complex Installations: install and technically release CoreLab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: contribute to large customer projects and serve as a technical resource across borders.
• Document all regional service activities accurately in the CRM system.
• Analyze and resolve most technical questions, escalating only the most complex issues.
• Develop and monitor local reports to ensure efficient service delivery and monitor costs.
• Prepare information for meetings and share outcomes with others.
• Manage project lifecycle for installations on large projects with demanding customer requirements.
• Stay updated with service bulletins and Global Customer Support updates.

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Regional Field Service Engineer - Implementation Team Europe (Poland)

Join our high-performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and problem-solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to co-creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

The Opportunity

As a Regional Field Service Engineer, you are accountable for achieving service excellence across the Europe region. You will act as the knowledge expert, ensuring the successful setup and operation of our CoreLab analytical platforms.

• Lead Complex Installations: Successfully install and technically release CoreLab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
• Ensure Compliance: Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
• Drive Service Excellence: Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
• Monitor and Optimize: Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities.
• Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
• Manage Project Lifecycle: Focus on installations for large projects that require special attention based on continuous Roche affiliates and customer demands and specifications.
• Stay Current: Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.

Who You Are

We are looking for you to bring dedication, technical depth, and a commitment to service to our team.

Technical Background

You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).

Experience Level

We welcome applications from recent university graduates and those with 1–3 years of experience who are eager to grow their professional footprint and build a long‑term career within Roche.

Core Technical Skills

You possess basic knowledge of electronics, electro‑mechanical systems, and Information Technology (IT) and Networking concepts.

Soft Skills

As an excellent communicator, you possess the analytical, problem‑solving, and decision‑making skills necessary to bridge complex challenges with clear solutions autonomously. With a mastery of organization and prioritization, you consistently deliver high‑quality customer service while demonstrating the ability and willingness to collaborate seamlessly within a multi‑cultural environment.

Language skills

You are fluent in English (verbal and written).

Mobility & Operational Requirement

You hold a valid driver’s licence and are prepared for frequent travel throughout Europe. To support this high level of mobility, you reside close to an international airport, ensuring efficient travel and seamless connectivity for our European operations. Note: While this role requires frequent travel, we are committed to supporting our employees in balancing their professional and personal lives.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Poland. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process. Information about the compensation package for this position will be provided ahead of any interview.

Applications close by 27th September.

NOTE: Applications are required to be submitted in English.

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en. Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona_sygnalistow-zglaszanie-naruszen.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.