R&D Regional Systems Expert — Hybrid & Change Lead

Mars, Incorporated and its Affiliates; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Mars, Incorporated and its Affiliates is seeking an R&D Regional Systems Functional Expert to support regional R&D systems and platforms from its Warsaw hub. This hybrid role collaborates with regional analysts, business partners, and the MDT to ensure data quality and system functionality across Mars Snacking, Petcare, and Food segments.

The successful candidate will lead end-user training, manage communities of practice, and drive continuous improvements while aligning CIPs with business

Qualifications

• Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership.
• Experience with SAP PLM system.
• Experience with R&D or Quality systems.
• Bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable.
• Good understanding of Quest/Innovation process.
• Excellent networker, easily builds rapport remotely.
• Excellent communication skills (oral and written).
• Fluent English.

Responsibilities

• Providing key user support as a point of escalation for system issues.
• Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
• Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
• Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements.
• Partner with development team to support resolution of system issues/bugs.
• Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
• Supports global and segment process owners in support of system and/or data quality compliance when requested.
• Responsible for aligning and validating system functionality (regional CIPS, global CIPS and new functionality roll-outs) with business requirements.
• Manages CIPs (creation of requests, testing, implementation in the units).
• Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
• Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
• Provides input into new capability global prioritization process.
• Supports deployment lead/project manager as a functional owner of system implementation.
• Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
• Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)

Skills

Excellent communication skills

Fluent English

Excellent networker

Innovation process

Remote rapport building

Education

Bachelor's degree in science or IT systems or related subject

Tools

SAP PLM

Job description

Mars, Incorporated and its Affiliates is seeking an R&D Regional Systems Functional Expert to support regional R&D systems and platforms from its Warsaw hub. This hybrid role collaborates with regional analysts, business partners, and the MDT to ensure data quality and system functionality across Mars Snacking, Petcare, and Food segments.

The successful candidate will lead end-user training, manage communities of practice, and drive continuous improvements while aligning CIPs with business