Hybrid R&D Systems Functional Expert (SAP PLM)

Mars; Warszawa; Hybrid; PLN 190,000 - 270,000; Full time

Job summary

Mars is seeking an R&D Regional Systems Functional Expert to maintain and enhance deployed enterprise R&D systems across Mars Snacking, Petcare, and Food segments. You will provide end-user training, manage communities of practice, and ensure data quality and process compliance in a fast-paced, global environment.

The role requires strong functional analysis, collaboration with cross-functional teams, and a proactive approach to incident handling and continuous improvement.

Qualifications

• Minimum 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership
• Experience with SAP PLM system
• Experience with R&D or Quality systems
• Bachelor’s degree in science or IT systems or related subject area is desirable
• Good understanding of Quest/Innovation process
• Excellent networker, easily builds rapport remotely
• Excellent communication skills (oral and written)
• Fluent English

Responsibilities

• Providing key user support as a point of escalation for system issues
• Developing and maintaining key/end user training curriculum and materials; executing training sessions including refresher trainings
• Managing key/end user community and stakeholders; leading communities of practice and driving improvements
• Performance review of service level effectiveness (incident trends, SLAs) to drive improvements
• Partnering with development team to support resolution of system issues/bugs
• Drive rapid response to Code Red incidents and provide functional input into analysis, solutioning, testing and approval
• Supports global and segment process owners in support of system and/or data quality compliance when requested
• Aligning and validating system functionality with business requirements for regional/global CIP rollouts
• Managing CIP requests, testing, and implementation in units
• Responsible for UAT and end-to-end testing prior to rollout of new system functionality
• Supports MDT team with impact assessment of system changes
• Provides input into new capability prioritization processes
• Supports deployment lead/project manager as a functional owner of system implementation
• Validates system functionality (including UAT, BIT testing) and manages unit-specific changes
• Manages key/end user training journey (curriculum, materials, training sessions, hyper-care)

Skills

Fluent English

Excellent communication skills

Excellent networker

Education

Bachelor's degree in science or IT systems

Tools

SAP PLM

R&D systems

Quality systems

Job description

Mars is seeking an R&D Regional Systems Functional Expert to maintain and enhance deployed enterprise R&D systems across Mars Snacking, Petcare, and Food segments. You will provide end-user training, manage communities of practice, and ensure data quality and process compliance in a fast-paced, global environment.

The role requires strong functional analysis, collaboration with cross-functional teams, and a proactive approach to incident handling and continuous improvement.