Sales Ops & Effectiveness Lead (Hybrid)

Mars; Sochaczew; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Employee Assistance Program

MultiSport card

Subsidized meals

Volunteering opportunities

Job summary

Mars is seeking a Sales Operations & Effectiveness Manager for CEE to optimize frameworks, processes, and tools across Europe. You will lead adoption of new technologies and partner with IT and regional teams to enhance Salesforce usage and sales productivity.

Hybrid role with remote options and a focus on cross-functional excellence. English fluency required; additional European languages are a plus as the business grows across Niepołomice, Warsaw, and the wider region.

Qualifications

• Degree in Business, Economics, Sales, or a related field.
• Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
• Experience leading or supporting system implementations, process improvements, and digital transformation initiatives.
• Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
• Fluent English; knowledge of an additional European language would be an advantage.
• Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

Skills

Analytical skills

CRM experience

System implementations

English fluency

Project management

Stakeholder management

Multi-language advantage

Education

Bachelor's degree in Business, Economics, Sales, or related field

Tools

Salesforce

Job description

Mars is seeking a Sales Operations & Effectiveness Manager for CEE to optimize frameworks, processes, and tools across Europe. You will lead adoption of new technologies and partner with IT and regional teams to enhance Salesforce usage and sales productivity.

Hybrid role with remote options and a focus on cross-functional excellence. English fluency required; additional European languages are a plus as the business grows across Niepołomice, Warsaw, and the wider region.