R&D Regional Systems Functional Expert (f/m/x)

Mars; Warszawa; On-site; PLN 190,000 - 270,000; Full time

Job summary

Mars is seeking an R&D Regional Systems Functional Expert to maintain and enhance deployed enterprise R&D systems across Mars Snacking, Petcare, and Food segments. You will provide end-user training, manage communities of practice, and ensure data quality and process compliance in a fast-paced, global environment.

The role requires strong functional analysis, collaboration with cross-functional teams, and a proactive approach to incident handling and continuous improvement.

Qualifications

• Minimum 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership
• Experience with SAP PLM system
• Experience with R&D or Quality systems
• Bachelor’s degree in science or IT systems or related subject area is desirable
• Good understanding of Quest/Innovation process
• Excellent networker, easily builds rapport remotely
• Excellent communication skills (oral and written)
• Fluent English

Responsibilities

• Providing key user support as a point of escalation for system issues
• Developing and maintaining key/end user training curriculum and materials; executing training sessions including refresher trainings
• Managing key/end user community and stakeholders; leading communities of practice and driving improvements
• Performance review of service level effectiveness (incident trends, SLAs) to drive improvements
• Partnering with development team to support resolution of system issues/bugs
• Drive rapid response to Code Red incidents and provide functional input into analysis, solutioning, testing and approval
• Supports global and segment process owners in support of system and/or data quality compliance when requested
• Aligning and validating system functionality with business requirements for regional/global CIP rollouts
• Managing CIP requests, testing, and implementation in units
• Responsible for UAT and end-to-end testing prior to rollout of new system functionality
• Supports MDT team with impact assessment of system changes
• Provides input into new capability prioritization processes
• Supports deployment lead/project manager as a functional owner of system implementation
• Validates system functionality (including UAT, BIT testing) and manages unit-specific changes
• Manages key/end user training journey (curriculum, materials, training sessions, hyper-care)

Skills

Fluent English

Excellent communication skills

Excellent networker

Education

Bachelor's degree in science or IT systems

Tools

SAP PLM

R&D systems

Quality systems

Job description

R&D Regional Systems Functional Expert (f/m/x)

Research and Development Department

Location: Warsaw

Hybrid working

Fully virtual recruitment experience

To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.

This role will work closely with the R&D Regional Systems Functional Analysts, Business Partners (both leadership, system key users, and data quality leads), Corporate Product Owners, Corporate and Segment Process owners, and business delivery services (BDS).

What will be your key responsibilities?

Key/End User support and Knowledge Management

• Providing key user support as a point of escalation for system issues.
• Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
• Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
• Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements
• Partner with development team to support resolution of system issues/bugs
• Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.

Governance (Business process and data quality)

• Supports global and segment process owners in support of system and/or data quality compliance when requested.

Change Management (CIPs/New Capabilities)

• Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements
• Manages CIPs (creation of requests, testing, implementation in the units)
• Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
• Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
• Provides input into new capability global prioritization process

New capability deployment

• Supports deployment lead/project manager as a functional owner of system implementation.
• Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
• Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)

What are we looking for?

• Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership
• Experience with SAP PLM system
• Experience with R&D or Quality systems
• Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
• Good understanding of Quest/Innovation process
• Excellent networker, easily builds rapport remotely
• Excellent communication skills (oral and written).
• Fluent English

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.