Quality & Training Specialist (Danish/Norwegian + English)

Concentrix; Katowice; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

MyBenefit platform

Life insurance

e-learning platforms

Employee Assistance Program

Free language courses

Employee events

Job summary

Concentrix in Katowice is seeking a Quality & Training Specialist to ensure quality across interactions and to deliver effective training and coaching. The role combines quality assurance with hands-on development of staff, including calibration with client teams and ongoing collaboration with Operations.

The ideal candidate will have Danish/Norwegian (C1/C2) and English (C1/C2) fluency, plus proven trainer or evaluator experience, strong analytical and facilitation skills, and the ability to

Qualifications

• Tr ainer or Quality Evaluator experience is mandatory.
• Strong analytical skills and attention to detail.
• Excellent communication and facilitation skills.

Responsibilities

• Monitor and evaluate calls, chats, and emails to ensure quality.
• Analyze performance trends, identify gaps, and recommend improvements.
• Share quality insights with internal and client stakeholders.
• Participate in calibration sessions for scoring consistency.
• Maintain understanding of products, services, and program requirements.
• Support quality initiatives, documentation, and improvement projects.
• Deliver training sessions using modern facilitation techniques.
• Coach employees and monitor learning progress.
• Prepare and facilitate classroom, virtual, and hands-on activities.
• Evaluate training effectiveness and update learning programs.

Skills

Danish/Norwegian (C1/C2) + English (C1

Tools

MS Office

Job description

Concentrix in Katowice is seeking a Quality & Training Specialist to ensure quality across interactions and to deliver effective training and coaching. The role combines quality assurance with hands-on development of staff, including calibration with client teams and ongoing collaboration with Operations.

The ideal candidate will have Danish/Norwegian (C1/C2) and English (C1/C2) fluency, plus proven trainer or evaluator experience, strong analytical and facilitation skills, and the ability to