Quality & Training Specialist (Danish/Norwegian + English)

cnx; Katowice; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

E-learning access

Employee events

Job summary

cnx seeks a Quality & Training Specialist with Danish/Norwegian and English to ensure high-quality customer interactions and to deliver effective training and coaching.

You will monitor calls, chats, and emails, analyze performance trends, and drive improvements while collaborating with Operations to ensure smooth transitions from training to production at our Katowice office. OnSite role in Katowice.

Qualifications

• Danish/Norwegian (C1/C2) + English (C1/C2) proficiency.
• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail.
• Excellent organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office applications.

Responsibilities

• Monitor and evaluate calls, chats, and emails for quality compliance.
• Analyze performance trends, identify gaps, and suggest improvements.
• Deliver training sessions using modern facilitation techniques.
• Coach and support employees throughout their learning journey.
• Prepare and facilitate classroom, virtual, and hands-on activities.
• Partner with Operations to ensure training-to-production transition.
• Evaluate training effectiveness and update learning programs.

Skills

Danish/Norwegian (C1/C2) + English (C1

Strong analytical skills

Excellent communication

Time management

Tools

Microsoft Office

Job description

cnx seeks a Quality & Training Specialist with Danish/Norwegian and English to ensure high-quality customer interactions and to deliver effective training and coaching.

You will monitor calls, chats, and emails, analyze performance trends, and drive improvements while collaborating with Operations to ensure smooth transitions from training to production at our Katowice office. OnSite role in Katowice.