Bilingual Quality & Training Specialist – FR/EN

Concentrix; Katowice; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Learning platform access

Employee events

Job summary

Concentrix in Katowice is seeking a Quality & Training Specialist fluent in French and English to ensure contact quality and deliver impactful training. You will monitor interactions, coach staff, and drive improvements across quality and learning programs.

This role is based in our Katowice office, with involvement in both quality assurance and development initiatives. The ideal candidate has trainer or quality evaluation experience, strong analytical abilities, and excellent facilitation

Qualifications

• French (C1/C2) and English (C1/C2) required.
• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail.
• Excellent organizational and time-management abilities.
• Excellent communication and facilitation skills.
• Proficiency in Microsoft Office applications.
• English and/or Polish language skills considered an asset.

Responsibilities

• Monitor and evaluate calls, chats, and emails to ensure quality.
• Analyze performance trends, identify gaps, and recommend improvements.
• Share quality insights and evaluation results with internal and client stakeholders.
• Participate in calibration sessions to drive scoring consistency and best practices.
• Support quality initiatives, documentation updates, and improvement projects.
• Partner with Operations to identify key performance drivers and optimization opportunities.

Skills

French (C1/C2)

English (C1/C2)

Trainer or Quality Evaluator

Analytical skills

Organizational skills

Communication & facilitation

MS Office proficiency

Polish language (asset)

Tools

Microsoft Office

Job description

Concentrix in Katowice is seeking a Quality & Training Specialist fluent in French and English to ensure contact quality and deliver impactful training. You will monitor interactions, coach staff, and drive improvements across quality and learning programs.

This role is based in our Katowice office, with involvement in both quality assurance and development initiatives. The ideal candidate has trainer or quality evaluation experience, strong analytical abilities, and excellent facilitation