Quality & Training Specialist (French + English)

Concentrix Corporation; Katowice; Hybrid; PLN 42,000 - 65,000; Full time

Benefits offered by this job

Private healthcare (Luxmed)

MyBenefit platform

Life insurance

E-learning access

Employee events and benefits

Job summary

Concentrix Corporation is seeking a Quality & Training Specialist in Katowice to ensure customer interactions meet quality standards and to deliver engaging training programs. The role combines quality assurance with learning & development responsibilities, collaborating with Operations and Client teams to drive improvements.

You will evaluate calls, chats, and emails, coach staff, and create effective training materials.

Qualifications

• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail.
• Excellent organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Excellent communication and facilitation skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Monitor calls, chats, and emails to assess quality.
• Analyze performance trends and identify improvement actions.
• Share quality insights with internal and client stakeholders.
• Participate in calibration sessions to ensure scoring consistency.
• Develop and deliver engaging training sessions.
• Evaluate training effectiveness and update materials as needed.

Skills

French (C1/C2)

English (C1/C2)

Quality assurance

Training delivery

Data analysis

Communication

Facilitation

Microsoft Office

Polish language

Job description

Concentrix Corporation is seeking a Quality & Training Specialist in Katowice to ensure customer interactions meet quality standards and to deliver engaging training programs. The role combines quality assurance with learning & development responsibilities, collaborating with Operations and Client teams to drive improvements.

You will evaluate calls, chats, and emails, coach staff, and create effective training materials.