Quality & Training Specialist — German/English Pro (OnSite)

Concentrix Corporation; Katowice; Hybrid; PLN 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Private healthcare package (Luxmed)

MyBenefit platform and additional员工福利

Life insurance coverage

Access to e-learning and professional/

Employee events and development

Zusammenfassung

Concentrix Corporation in Katowice is seeking a Quality Evaluator & Trainer to drive quality standards and continuous improvement across calls, chats, and email interactions. You will monitor performance, identify gaps, and collaborate with Operations and client teams.

The role involves delivering engaging training sessions, coaching employees, and evaluating training effectiveness while ensuring alignment with product and program requirements. This position is on-site in Katowice.

Qualifikationen

• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail.
• Excellent organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• English and/or Polish language skills considered an asset.

Aufgaben

• Monitor and evaluate calls, chats, and email interactions to ensure quality compliance.
• Analyze performance trends, identify gaps, and recommend improvement actions.
• Share quality insights and evaluation results with internal and client stakeholders.
• Participate in calibration sessions to drive scoring consistency and best practices.
• Maintain a strong understanding of products, services, and program requirements.
• Support quality initiatives, documentation updates, and improvement projects.
• Partner with Operations to identify key performance drivers and optimization opportunities.
• Contribute to overall business performance, operational excellence, and customer satisfaction.

Kenntnisse

Analytical skills

Attention to detail

Organizational skills

Time management

Independent worker

Multitasking

Communication skills

Facilitation skills

Polish language

English language

Tools

Microsoft Office

Jobbeschreibung

Concentrix Corporation in Katowice is seeking a Quality Evaluator & Trainer to drive quality standards and continuous improvement across calls, chats, and email interactions. You will monitor performance, identify gaps, and collaborate with Operations and client teams.

The role involves delivering engaging training sessions, coaching employees, and evaluating training effectiveness while ensuring alignment with product and program requirements. This position is on-site in Katowice.