Quality Evaluator with German

CNX; Polska; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Private healthcare (Luxmed)

MyBenefit access

Life insurance

E-learning platforms

Employee support program

Job summary

CNX in Katowice is seeking a Quality Evaluator with German to monitor and assess customer interactions across calls, emails, and chats for quality and accuracy.

You will provide actionable feedback, support scoring consistency, and help drive continuous quality improvements, working closely with Operations and clients.

Requirements include at least 1 year in a BPO or call center, fluent German and English (C1), strong attention to detail, and proficiency with Microsoft Office.

Qualifications

• Experience: +1 year in a similar role, ideally in BPO or call center environment.
• Languages: Fluent in German and English (C1) in both verbal and written form.
• Skills: Strong attention to detail, good communication, multitasking, MS Office proficiency.

Responsibilities

• Monitor and evaluate customer interactions: review calls, emails, and chats for quality, accuracy, and compliance.
• Share feedback and insights: report evaluation results and identify improvement opportunities.
• Support scoring consistency: participate in calibration sessions with Quality, Operations and clients.
• Maintain program knowledge: stay up to date with processes, products, and quality guidelines.
• Drive continuous improvement: support quality initiatives, operational improvements, and training needs.

Skills

Attention to detail

Communication skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

Key responsibilities

• Monitor and evaluate customer interactions : Review calls, emails, and chats for quality, accuracy, and compliance
• Share feedback and insights: Report evaluation results and identify improvement opportunities
• Support scoring consistency : Take part in calibration sessions with Quality, Operations, and clients
• Maintain program knowledge : Stay up to date with processes, products, and quality guidelines
• Drive continuous improvement : Support quality initiatives, operational improvements, and training needs

What we're looking for

• Experience : + 1 year in a similar role, ideally in BPO or call center environment
• Languages: Fluent in German and English (at least C1 level ) - both verbal and written.
• Skills : Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
• Location : Availability to work from our Katowice office

What we offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare ( Luxmed ), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time2026-11-03