Quality & Training Specialist

CNX; Katowice; Presencial; PLN 46 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare (Luxmed)

MyBenefit platform

Life insurance

E-learning access

Employee Assistance Program

Free language courses

Employee events

Resumo da oferta

CNX in Katowice, Poland is seeking a trainer and quality evaluator to help monitor calls, chats, and emails for quality compliance and to drive performance improvements across operations.

You will design and deliver training sessions, coach colleagues, track progress, and collaborate with Operations and client teams to ensure smooth transition from training to production.

Qualificações

• German/ French/ Danish/ Norwegian language proficiency (C1/C2) + English C1/C2
• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail
• Excellent organizational and time-management abilities
• Ability to work independently and manage multiple priorities
• Excellent communication and facilitation skills
• Proficiency in Microsoft Office applications
• English and/or Polish language skills considered an asset
• Availability to work from our Katowice office - OnSite role

Responsabilidades

• Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
• Analyze performance trends, identify gaps, and recommend improvement actions
• Share quality insights and evaluation results with internal and client stakeholders
• Participate in calibration sessions to drive scoring consistency and best practices
• Maintain a strong understanding of products, services, and program requirements
• Support quality initiatives, documentation updates, and improvement projects
• Partner with Operations to identify key performance drivers and optimization opportunities
• Contribute to overall business performance, operational excellence, and customer satisfaction
• Deliver impactful training sessions using modern facilitation techniques
• Coach and support employees throughout their learning journey
• Monitor trainee progress and provide constructive developmental feedback
• Prepare and facilitate classroom, virtual, and hands‑on learning activities
• Partner with Operations to ensure successful transition from training to production
• Evaluate training effectiveness and recommend improvements to learning programs
• Support the creation and enhancement of training materials and job aids
• Foster a culture of continuous learning and professional growth

Conhecimentos

Language proficiency

Training experience

Analytical skills

Org & time management

Independent working

Communication skills

MS Office

Polish/English asset

OnSite Katowice

Descrição da oferta de emprego

Why Join Us?

• Make a direct impact on service quality and business performance
• Develop and coach employees to reach their full potential
• Work closely with Operations, Leadership, and Client teams
• Gain exposure to both Quality and Learning & Development functions
• Enjoy career growth opportunities within a global organization
• Be part of a collaborative and people-focused culture
• Access continuous learning and professional development programs

Your Impact

Quality Excellence

• Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
• Analyze performance trends, identify gaps, and recommend improvement actions
• Share quality insights and evaluation results with internal and client stakeholders
• Participate in calibration sessions to drive scoring consistency and best practices
• Maintain a strong understanding of products, services, and program requirements
• Support quality initiatives, documentation updates, and improvement projects
• Partner with Operations to identify key performance drivers and optimization opportunities
• Contribute to overall business performance, operational excellence, and customer satisfaction

Training & Development

• Deliver impactful training sessions using modern facilitation techniques
• Coach and support employees throughout their learning journey
• Monitor trainee progress and provide constructive developmental feedback
• Prepare and facilitate classroom, virtual, and hands‑on learning activities
• Partner with Operations to ensure successful transition from training to production
• Evaluate training effectiveness and recommend improvements to learning programs
• Support the creation and enhancement of training materials and job aids
• Foster a culture of continuous learning and professional growth

What We’re Looking For

• German/ French/ Danish/ Norwegian language proficiency (C1/C2) + English C1/C2
• Experience as a Trainer or Quality Evaluator is mandatory.
• Strong analytical skills and attention to detail
• Excellent organizational and time-management abilities
• Ability to work independently and manage multiple priorities
• Excellent communication and facilitation skills
• Proficiency in Microsoft Office applications
• English and/or Polish language skills considered an asset
• Availability to work from our Katowice office - OnSite role

What We Offer

• Stable full-time employment based on an employment contract
• Private healthcare package (Luxmed)
• MyBenefit platform and additional employee benefits
• Life insurance coverage
• Access to e-learning and professional development platforms
• Employee Assistance Program (psychological, legal, financial, and managerial support)
• Free language courses
• Employee events, competitions, engagement initiatives, and much more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type: