German-English Quality Evaluator

Concentrix CVG International sp. z o.o.; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

E-learning platforms

Employee Assistance Program

Free language classes

Job summary

Concentrix CVG International sp. z o.o. in Katowice seeks a Quality Evaluator with German to monitor and evaluate customer interactions (calls, emails, chats) for quality against standards.

The role includes providing feedback, supporting calibration efforts, and driving continuous improvement. The ideal candidate has 1+ year in a similar role, fluent German and English (C1+), strong attention to detail, and solid MS Office skills.

Qualifications

• 1+ year of QA or similar role experience.
• Experience in BPO or call center environment is a plus.
• German and English at C1 level or higher.

Responsibilities

• Monitor and evaluate customer interactions for quality and accuracy.
• Provide feedback and insights to improve processes.
• Support scoring consistency through calibration sessions with Quality, Operations, and clients.
• Maintain up-to-date knowledge of processes, products, and quality guidelines.
• Assist with training needs and continuous improvement initiatives.

Skills

German language

English language

Attention to detail

Communication skills

Multitasking

MS Office proficiency

Tools

Microsoft Office

Job description

Concentrix CVG International sp. z o.o. in Katowice seeks a Quality Evaluator with German to monitor and evaluate customer interactions (calls, emails, chats) for quality against standards.

The role includes providing feedback, supporting calibration efforts, and driving continuous improvement. The ideal candidate has 1+ year in a similar role, fluent German and English (C1+), strong attention to detail, and solid MS Office skills.