Quality Documentation Specialist – Customer & Compliance

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid working model

Flexible start time (7–10 am)

Job summary

Barry Callebaut Manufacturing Iberica SA in Poland is seeking a Quality Documentation Officer to ensure timely, accurate responses to customer documentation and compliance requests within a global quality system.

You will collaborate with customers and internal teams to translate requirements into effective processes, review and implement them, and support ESG integration while driving continuous improvement in documentation practices.

Qualifications

• Bachelor's degree in Food Science, Food Technology, or equivalent.
• 2–3 years of experience in a similar role.
• Ideally 3+ years in quality- or documentation-related positions.
• Background in the food industry preferred.

Responsibilities

• Provide accurate, timely responses to customer documentation requests and quality-related requirements.
• Support complaint investigations where documentation aspects are involved.
• Review customer requirements and ensure implementation within quality management systems.
• Collaborate with internal stakeholders and customers to evaluate requirements and discuss feasibility.
• Analyze inquiries and trends to identify process improvements and efficiencies.
• Support continuous improvement initiatives and monitor implementation.
• Review projects to evaluate impact on documentation processes and ESG integration.
• Ensure ESG requirements are embedded within the organization.
• Communicate emerging customer expectations effectively across the company.

Skills

Attention to detail

Team player

Flexible mindset

Travel willingness

Cross-functional communication

Language knowledge (EU)

Food industry knowledge

Education

Bachelor's degree in Food Science/Technology

Job description

Barry Callebaut Manufacturing Iberica SA in Poland is seeking a Quality Documentation Officer to ensure timely, accurate responses to customer documentation and compliance requests within a global quality system.

You will collaborate with customers and internal teams to translate requirements into effective processes, review and implement them, and support ESG integration while driving continuous improvement in documentation practices.