Premium Merchant Onboarding Lead

Planet; Warszawa; Hybrid; PLN 100,000 - 120,000; Full time

Job summary

Planet in Warsaw is looking for a professional to lead the onboarding journey for premium merchants and partners. You will be the central point of coordination, transforming commitments into actionable plans and ensuring a smooth onboarding experience.

The ideal candidate should possess excellent English communication skills and prior experience in account management or client success, along with being adaptable and a strong problem solver. Planet embraces a hybrid work model with three days per week in the office.

Qualifications

• Excellent English knowledge is required.
• Previous experience in account management or client success is a plus.
• Ability to build rapport and collaborate with internal and external stakeholders.

Responsibilities

• Own and manage the onboarding journey for premium merchants.
• Translate agreements into onboarding plans and timelines.
• Ensure technical readiness and gather compliance documentation.
• Manage risks and drive issues to resolution.

Skills

English communication skills

Problem-solving

Account management experience

Collaboration skills

Job description

Planet in Warsaw is looking for a professional to lead the onboarding journey for premium merchants and partners. You will be the central point of coordination, transforming commitments into actionable plans and ensuring a smooth onboarding experience.

The ideal candidate should possess excellent English communication skills and prior experience in account management or client success, along with being adaptable and a strong problem solver. Planet embraces a hybrid work model with three days per week in the office.