Italian Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; Poland; On-site; PLN 99,000 - 174,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career progression

Dynamic international environment

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Player Support Specialist for a Gaming Account in Bulgaria. You will provide high-quality assistance via chat, email, and tickets, troubleshoot access and payments, and act as a brand ambassador for clients in the Gaming & Esports ecosystem.

The role requires native Italian and English communication, a passion for gaming, and the ability to thrive in a fast-paced environment. Relocation may be offered.

Qualifications

• In-depth Italian language skills, both written and spoken.
• Good command of English for communication with teams and players.
• Experience in customer support or gaming services is a plus.

Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets.
• Troubleshoot account access, payment methods, and in-game performance issues.
• Act as a brand ambassador for clients in Gaming & Esports.
• Maintain knowledge of game mechanics and updates to assist players.
• Gather feedback to improve the gaming experience for Italian players.
• Meet SLAs while delivering premium customer care.
• Collaborate with internal teams to escalate complex bugs to development.

Skills

Italian fluency

English proficiency

Customer support

Gaming knowledge

Problem solving

Fast-paced work

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career solutions, consistently setting the gold standard for candidates seeking high-impact, international job opportunities.

Job Overview

Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a motivated Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria, offering you the unique chance to join one of the most dynamic firms in the Gaming & Esports industry while enjoying a fully supported transition to a vibrant new home.

Key Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets


• Troubleshoot technical issues related to account access, payment methods, and in-game performance


• Act as a brand ambassador for our high-profile clients within the global Gaming & Esports ecosystem


• Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively


• Gather player feedback to help improve the overall gaming experience for the Italian-speaking market


• Ensure all service level agreements (SLAs) are met while maintaining a premium standard of customer care


• Collaborate with internal teams to elevate complex technical bugs to the development department

Requirements

• Native or fluent Italian (spoken and written)


• Valid EU passport (mandatory)


• Passionate interest in the Gaming & Esports industry and digital gaming platforms


• Strong problem-solving skills with a technical mindset


• Excellent communication skills, both written and verbal, in English and Italian


• Ability to thrive in a fast-paced environment, making this one of the most sought-after Italian-speaking jobs currently available

Benefits

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• Opportunities for career progression within the Gaming & Esports sector


• Dynamic, international work environment in a modern office

Life in Bulgaria

Sofia, the capital of Bulgaria, is rapidly becoming a hub for international professionals seeking exciting career paths. Beyond the professional growth found in our Jobs in Bulgaria listings, you will discover a rich culture, stunning mountain landscapes, and a vibrant social scene. Life in Bulgaria offers an affordable yet high quality of living that makes it the perfect destination for expatriates.

As part of our commitment to your success, our fully paid relocation package ensures that your move to Bulgaria is seamless and stress-free. Whether you are enjoying the local culinary delights or exploring the historic charm of the city, Bulgaria provides an exceptional backdrop for your next career chapter. Joining an Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria will allow you to build an incredible professional network while experiencing the warm hospitality that defines this unique country.