Polish/English CX Advocate in Sofia – Relocation & Training

Cross Border Talents; Województwo pomorskie; On-site; PLN 78,000 - 103,000; Full time

Benefits offered by this job

Full relocation support

Private health insurance

Flexible contracts

Customizable benefits

Job summary

A leading customer solutions firm is seeking a User Happiness Advocate fluent in Polish and English to provide exceptional customer support. This role offers full relocation support to beautiful Sofia, Bulgaria, where you will thrive in a vibrant culture and dynamic work environment. Ideal candidates are self-motivated, great listeners, and passionate about helping others. This position includes fully paid training and excellent benefits.

Qualifications

• Fluent in both Polish and English.
• Strong customer service skills.
• Ability to adapt quickly to new tools and processes.

Responsibilities

• Provide customer support via phone, email, and chat.
• Use CRM tools to resolve customer inquiries.
• Meet performance targets for response time and customer satisfaction.

Skills

Fluent Polish

Fluent English

Customer-first attitude

Problem-solving abilities

Adaptability to new tools

Job description

A leading customer solutions firm is seeking a User Happiness Advocate fluent in Polish and English to provide exceptional customer support. This role offers full relocation support to beautiful Sofia, Bulgaria, where you will thrive in a vibrant culture and dynamic work environment. Ideal candidates are self-motivated, great listeners, and passionate about helping others. This position includes fully paid training and excellent benefits.