Polish-speaking CX Specialist - Relocation to Bulgaria

Cross Border Talents; Warszawa; Remote; PLN 127,000 - 149,000; Full time

Job summary

A global leader in customer experience is seeking a Customer Experience Analyst fluent in Polish and English to join their team in Sofia, Bulgaria. This full-time role involves supporting users of innovative digital products, with extensive training provided. Benefits include relocation assistance, flexible contracts, an attractive salary, and health insurance. The position starts in September 2025, offering a unique opportunity to develop your career in a vibrant European capital.

Benefits

Relocation assistance

Flexible contracts

Fully paid training

Attractive salary

Health insurance

Access to lifestyle benefits

Qualifications

• Must be fluent in Polish and English, both spoken and written.
• Must possess strong interpersonal and communication skills.
• Ability to follow structured processes while adapting to new tools.

Responsibilities

• Provide expert support for global products ensuring customer satisfaction.
• Manage cases using CRM systems and ticketing platforms.
• Communicate with users via phone, email, and chat.
• Solve inquiries within set timelines and quality standards.
• Achieve performance goals in customer satisfaction and response time.
• Collaborate with teammates to share solutions and best practices.

Skills

Fluent Polish and English skills

Strong interpersonal abilities

Excellent active listening

Adaptability to new tools

Motivation to learn and grow

Job description

A global leader in customer experience is seeking a Customer Experience Analyst fluent in Polish and English to join their team in Sofia, Bulgaria. This full-time role involves supporting users of innovative digital products, with extensive training provided. Benefits include relocation assistance, flexible contracts, an attractive salary, and health insurance. The position starts in September 2025, offering a unique opportunity to develop your career in a vibrant European capital.