Polish & English Helpdesk Pro — Relocate to Sofia

Cross Border Talents; Poznań; Hybrid; PLN 127,000 - 170,000; Full time

Job summary

A leading customer experience company is seeking a Digital Helpdesk Champion fluent in Polish and English to provide exceptional customer support. This role is based in Sofia, Bulgaria, and includes full relocation support. Candidates should have a customer-first attitude and strong problem-solving skills. The company offers great benefits, career growth opportunities, and a supportive international environment.

Benefits

Full relocation support

Attractive salary

Private health insurance

Flexible contracts

Customizable benefits

Qualifications

• Fluent in Polish and English.
• Customer-focused mindset with problem-solving skills.
• Good listener and clear communicator.
• Ability to adapt to technology and processes.
• Self-motivated and calm under pressure.

Responsibilities

• Provide customer support via phone, email, and chat.
• Use CRM tools and ticketing systems to resolve inquiries.
• Meet performance targets for response time and satisfaction.
• Collaborate with an international team.
• Attend training sessions for product knowledge.

Skills

Fluent Polish communication skills

Fluent English communication skills

Customer-first attitude

Strong problem-solving abilities

Ability to adapt to new tools

Excellent listening skills

Job description

A leading customer experience company is seeking a Digital Helpdesk Champion fluent in Polish and English to provide exceptional customer support. This role is based in Sofia, Bulgaria, and includes full relocation support. Candidates should have a customer-first attitude and strong problem-solving skills. The company offers great benefits, career growth opportunities, and a supportive international environment.