Bilingual Healthcare Customer Care & Ops Specialist

Medtronic plc; Warszawa; Hybrid; PLN 118,000 - 176,000; Full time

Job summary

Medtronic plc in Warsaw, Poland, is seeking a Customer Care Specialist to deliver exceptional service in a fast-paced, hybrid environment. You will handle complex inquiries, manage transactions, and collaborate with internal partners to drive improvements in customer operations and processes.

The role requires 4+ years in customer service, proficiency in English and French, and experience with ERP/CRM systems such as SAP or Salesforce.

Qualifications

• High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
• Professional proficiency in English and French both written and verbal
• Experience managing complex customer situations, escalations, or cross-functional operational processes
• Experience analyzing operational data and applying insights to support improvements
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Responsibilities

• Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
• Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Skills

English & French proficiency

Customer service experience

Data analysis

Education

Bachelor's degree or higher in a related field

Tools

SAP

Salesforce

Microsoft Office (Outlook, Excel, Word)

Job description

Medtronic plc in Warsaw, Poland, is seeking a Customer Care Specialist to deliver exceptional service in a fast-paced, hybrid environment. You will handle complex inquiries, manage transactions, and collaborate with internal partners to drive improvements in customer operations and processes.

The role requires 4+ years in customer service, proficiency in English and French, and experience with ERP/CRM systems such as SAP or Salesforce.