Poland-Based Sales & Customer Support Specialist

SEPPIC; Warszawa; On-site; PLN 67,000 - 100,000; Full time

Job summary

SEPPIC Poland in Warsaw seeks a Sales Administrator to support sales and business development managers, handling orders and customer inquiries. Based in the city center, you will coordinate across internal systems and ensure timely responses to clients.

The role requires strong organization, fluent Polish and English (min. B2), and good interpersonal skills to maintain partnerships with customers and vendors.

Qualifications

• Higher secondary education in Management Assistant, Commercial, Manager, SAM or MCO.
• Independent, curious, creative and reactive.
• Dynamic, committed with excellent interpersonal and communication skills.
• Ability to prioritize tasks; results-oriented with multitasking.
• Proficient Polish and proficient English (min. B2), spoken and written.
• Communicative and assertive; customer- and solutions-oriented.
• Knowledge of Google Docs environment will be an asset.

Responsibilities

• Update prospect and customer database (contacts, opportunities, etc.) in Salesforce.
• Enter customer orders into the information system.
• Processing and follow-up of customer orders, from order entry to delivery.
• Process customer inquiries and complaints, and monitor their resolution.
• Coordinate Quality or Regulatory requests.
• Enter and process disputes via complaint forms and resulting credit notes.
• Participate in commercial prospecting: mailing, sample follow-up, etc.
• Plan and organize meeting logistics for sales representatives.
• Prepare support materials for sales meetings (PowerPoint, quotes, brochures, etc.).
• Draft and format commercial documents (letters, activity reports, meeting minutes).
• Manage a portfolio of Inside Sales if needed.
• Direct contact with clients and vendors via phone and e-mails.

Skills

Independence

Curiosity

Creativity

Reactive

Interpersonal skills

Communication skills

Team spirit

Prioritization

Multitasking

Polish language

English language

Assertiveness

Customer-oriented

Solutions oriented

Google Docs

Education

Management Assistant

Commercial

Manager

SAM

MCO

Tools

Google Docs

Job description

SEPPIC Poland in Warsaw seeks a Sales Administrator to support sales and business development managers, handling orders and customer inquiries. Based in the city center, you will coordinate across internal systems and ensure timely responses to clients.

The role requires strong organization, fluent Polish and English (min. B2), and good interpersonal skills to maintain partnerships with customers and vendors.