Platform Support Engineer - L2 Incident & Troubleshooting

GR8_TECH; Warszawa; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Remote-first

Learning culture

Team events

Growth programs

Job summary

GR8_TECH is seeking an experienced L2 technical operations specialist to own investigation and localization of complex platform incidents. You will analyze structured logs, trace cross-service data, and determine root causes across microservices while mentoring junior engineers.

Join a remote-first culture with strong learning opportunities, team events, and a focus on ownership and growth. You will operate independently, manage escalations, and contribute to high-quality runbooks and workflows.

Qualifications

• 3+ years in technical support (L2) or tech operations for SaaS
• Fluent Ukrainian or Russian and intermediate+ English (B1–B2)

Responsibilities

• Investigate complex platform incidents and localization before escalation
• Trace transactions across microservices using logs and IDs
• Provide detailed bug reports with logs and payloads
• Mentor Junior engineers and support lines on advanced configurations

Skills

Log analysis

Cross-functional

Jira/JQL

Postman

OpenSearch/Kibana

Stack traces

OAuth/JWT

SDLC knowledge

Autonomy

Tools

Kibana/OpenSearch

Postman

Jira

Job description

GR8_TECH is seeking an experienced L2 technical operations specialist to own investigation and localization of complex platform incidents. You will analyze structured logs, trace cross-service data, and determine root causes across microservices while mentoring junior engineers.

Join a remote-first culture with strong learning opportunities, team events, and a focus on ownership and growth. You will operate independently, manage escalations, and contribute to high-quality runbooks and workflows.