Remote IT Support Engineer - L2, Security & Automation

Fundraise Up; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

31 days off

Telemedicine plan

Home office setup assistance

English courses

Professional education

Gym or pool

Co-working

Remote working

Job summary

Fundraise Up is seeking an IT Support Engineer (L2) to join our global team in Poland. You will own complex IT escalations, manage access governance, and administer corporate SaaS tools while driving automation to improve security and efficiency.

The role emphasizes proactive issue resolution, documentation, and mentorship of L1 staff, with a focus on scalable, secure operations across time zones. Remote-friendly, with a strong engineering culture.

Qualifications

• 5 years in IT support with at least 3–5 years at L2 / sysadmin level.
• Strong troubleshooting and end-to-end ticket ownership.
• Hands-on macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security settings).
• Understanding of security and incident handling (phishing / account compromise).
• Ability to write and keep documentation up to date; mentor L1.
• Familiarity with RBAC, SSO/SAML/SCIM impacts onboarding/offboarding.

Responsibilities

• L1 escalations: intake, triage, diagnosis, and resolution of tickets; admin operations and provisioning within SLAs.
• Onboarding & offboarding: account creation and deprovisioning in corporate SaaS tools; device setup.
• Incident response: phishing, account compromise, lost devices; containment and remediation per playbooks.
• Automation & integrations: build scripts and APIs; automate repetitive tasks; collaborate with Tools Engineer.
• L1 mentoring & documentation: coaching, updating runbooks and documentation; share automation details.
• SaaS administration: manage Slack, Notion, Google Workspace, 1Password policies and licenses.
• SaaS lifecycle: maintain Notion registry; vendor reporting; tool evaluations and rollouts.
• Identity incident playbooks: phishing and sign-in incident responses; rotation procedures.
• Embrace AI: use AI in daily work; identify areas for automation and efficiency.

Skills

IT support

L2 / Sysadmin

macOS troubleshooting

Google Workspace admin

RBAC & SSO/SAML/SCIM

Documentation & runbooks

Tools

Jira Service Management

1Password

MDM tools

Google Workspace Admin Console

Job description

Fundraise Up is seeking an IT Support Engineer (L2) to join our global team in Poland. You will own complex IT escalations, manage access governance, and administer corporate SaaS tools while driving automation to improve security and efficiency.

The role emphasizes proactive issue resolution, documentation, and mentorship of L1 staff, with a focus on scalable, secure operations across time zones. Remote-friendly, with a strong engineering culture.