Application Support Specialist (L2)

beqom; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

beqom is a high-growth B2B SaaS company delivering pay equity, transparency, compensation, and performance management tools. We seek an Application Support Specialist (L2) to handle escalated incidents, implement long-term fixes, and drive our Zero Repeat initiative.

You will work with cross-functional teams to improve reliability and prevent recurrence across complex systems. The role requires strong SQL skills, familiarity with diagnostic tools, and the ability to communicate technical issues

Qualifications

• Fluent English (written and spoken).
• Strong SQL expertise and ability to write complex queries.
• Familiarity with AI tools such as Anthropic Claude.
• Excellent analytical and problem-solving skills.
• Experience working with application logs and diagnostic tools.
• Good written communication and ability to document issues clearly.
• Willingness to work in shifts.

Responsibilities

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools.
• Provide workarounds and develop permanent fixes to prevent recurrence.
• Collaborate with System Support Managers, DBAs and L3/L4 teams on escalations.
• Validate fixes in staging/UAT and create automated tests to prevent regressions.
• Mentor L1 teams with training and documentation.

Skills

Fluent English

SQL expertise

Analytical thinking

Problem solving

Documentation & communication

Shift willingness

Diagnostic tools experience

Tools

Anthropic Claude

Job description

Role Overview Join beqom - where tech meets impact

beqom is a high-growth B2B SaaS company powered by Intentional AI that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by leading global enterprises, beqom empowers HR leaders to make smarter, compliant pay decisions that win and keep top talent.

Role Overview

We are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team.

In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle - ensuring issues do not occur again.

What you’ll be doing

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools.
• Provide effective workarounds to restore service quickly.
• Develop permanent fixes and implement improvements to prevent recurrence.

Root Cause & Problem Management

• Identify underlying problems behind recurring incidents.
• Conduct and document structured RCAs for critical or repeated issues.
• Manage the lifecycle of problems until permanent resolution is achieved.

Collaboration & Escalation

• Work closely with System Support Managers, DBAs, and L3/L4 teams.
• Prepare clear and detailed technical escalations for complex bugs or architectural issues.
• Participate in architectural enhancement discussions to prevent future failures.

Testing & Knowledge Sharing

• Validate fixes thoroughly in staging/UAT environments to ensure reliability.
• Create automated tests (unit/integration) to prevent regressions.
• Support and mentor L1 teams with training, documentation, and technical guidance.

What you bring

• Fluent English (written and spoken).
• Familiarity with AI tools (Anthropic Claude as preferred)
• Strong SQL expertise and ability to write complex queries.
• Excellent analytical and problem-solving skills with a structured approach.
• Experience working with application logs, diagnostic tools, and complex system environments.
• Strong communication skills with the ability to document and explain technical issues clearly.
• Willingness to work in shifts.

Bonus points if you have

• Experience in HR tech
• French language skills (significant advantage)
• Knowledge of ITIL processes (Incident, Problem, Change).

Why join us?

• Your career, your design. Unleash your ambition in our dynamic, autonomous environment.
• Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work.
• Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.