Senior SaaS Integration Support Engineer (Remote)

your Jared

Poland

Remote

PLN 150,000 - 190,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

100% remote work

Flexible hours

New MacBook

International team

Growth opportunities

Team-building events

Job summary

Getint is seeking a Senior Integration Support Engineer to handle complex technical cases beyond L1 support, focusing on integration and synchronization issues, log analysis, and root-cause identification. You will work with customers’ engineers and administrators, determine if issues are configuration, product bugs, or feature requests, and prepare clear escalations for Product and Development.

Enjoy 100% remote work, flexible hours, a modern tech stack, ownership, a small friendly team, growth

Qualifications

Experience in technical support, SaaS integrations, implementation, or technical consulting.
Strong troubleshooting and analytical skills.
Knowledge of REST APIs, HTTP, JSON, authentication, and system integrations.
Ability to write scripts in JavaScript, Groovy, Python, or a similar language.
Confidence communicating directly with technical customers.
Independence and good business judgment.
Very good written and spoken English is required.

Responsibilities

Investigate integration and synchronization issues.
Analyze application, HTTP, and API logs.
Configure advanced Getint integrations.
Work with mappings, workflows, filters, and scripts.
Reproduce problems and identify root causes.
Join technical calls with customer engineers and administrators.
Decide whether a case is a configuration issue, product bug, feature request, or paid service.
Prepare clear escalations for Product and Development.
Provide feedback that improves the product, documentation, and support processes.