L2 Technical Support Specialist — B2B CRM (Remote)

GR8_TECH

Warszawa

On-site

PLN 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical

Mental health

Home office

Languages

Paid parental leave

Childcare allowance

Remote-first

Coworking stipend

Team events

Learning culture

Job summary

GR8_TECH is seeking a proactive B2B operations specialist to ensure Engagement-CRM reliability for our iGaming platform. You will review tickets, verify configurations, and guide operators through correct system setups using runbooks.

You will diagnose client-side and server-side issues, collect essential details, and escalate with evidence to engineers as needed. Ideal candidates have 2+ years in B2B technical support, familiarity with Kibana/OpenSearch, Jira/ServiceNow, and strong English

Qualifications

2+ years in technical B2B support or operations of product platforms using ticketing tools.
Ability to search logs and identify root causes using identifiers like user/activity IDs.
Basic understanding of REST API concepts (requests/responses, HTTP codes).
Experience with Browser DevTools to diagnose client-side issues and verify notifications.

Responsibilities

Process incoming tickets from operators and review requests for Engagement-CRM issues.
Verify data in the platform’s admin panels and advise on standard configurations.
Isolate incidents by examining logs and patterns in Kibana/OpenSearch to identify root causes.
Prepare and transfer detailed defect reports to middle-level engineers with necessary evidence.
Ensure SLA commitments and maintain accuracy of ticket data across tiers.
Update runbooks and contribute to knowledge base for L1 support.